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UnblockTV issue with Skygo.it and Skyline.it
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remlord
#1 Posted : Wednesday, May 4, 2016 5:57:48 PM(UTC)
remlord

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Hi there,
just subscribed. Unblock TV features doesn't work with SkyGo.it (keep uploading without moving on) and skyline.it (Error 404, server not found). Rai.it works perfectly.
VPN-Italy-Openvpn works with skyline.it. Not with SkyGo.it and neither with Rai.it
Would be nice to have the chance to access to the 3 sites mentioned d using only one of the two features: the Unblock TV or the VPN.
Cheers
Rem
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acevpn
#2 Posted : Wednesday, May 4, 2016 6:01:49 PM(UTC)
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We have a new VPN server in Italy which should give you access to all 3 sites. Can you give it a try?
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remlord
#3 Posted : Wednesday, May 4, 2016 6:13:03 PM(UTC)
remlord

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Just tried with both UTP_TCP. Same results: Rai.it and SKYGO.it don't work. Skyonline yes.
Rem
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remlord
#4 Posted : Wednesday, May 4, 2016 7:45:52 PM(UTC)
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Now also Skyonline sopped working. Keeps uploading.
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acevpn
#5 Posted : Wednesday, May 4, 2016 7:48:21 PM(UTC)
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Can you try with a different browser?
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remlord
#6 Posted : Wednesday, May 4, 2016 9:39:26 PM(UTC)
remlord

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I did tried with Chrome. Same negative results.
Then I have reinstalled my DNS in replacement of the Unblock TV DNS and at least Skyonline is back to work. RAI.it and Skygo still not working.
Rem
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acevpn
#7 Posted : Thursday, May 5, 2016 1:07:28 AM(UTC)
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Just PM'd VPN server IP. Can you give it another try?
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desert2011
#8 Posted : Thursday, May 5, 2016 8:14:03 AM(UTC)
desert2011@libero.it

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Italy Sky Online does not work with unblock TV from May 1 and 4 tested all IP addresses but displays error 404


*.*.*.* #US

*.*.*.* #UK

*.*.*.* #DK

*.*.*.* #FR
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acevpn
#9 Posted : Friday, May 6, 2016 11:27:02 AM(UTC)
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Please email support (at) acevpn.com referring this thread along with the operating system or device you have VPN running on. We have another new server in Italy and would you like to test.
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remlord
#10 Posted : Friday, May 6, 2016 5:06:38 PM(UTC)
remlord

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Hi that's my status update:

DNS Servers:
Work with RAI
Do not work with Sky sites.

VPN
OpenVPN protocol: it works to get into Sky sites, however too slow to stream without buffering.
L2TP protocol: works ok in terms of getting into the sites and streaming without buffering. However, sometimes it stops working and you have to disconnect-reconnect to VPN server to let it works again. It happens kind of every 30-45 minutes.
Both protocols do not work with RAI.it

Two points from my side:
Either you fix the DNS server issue with Sky sites or remove from your webpage that Unblock tv works with these. I can see that you are working on this. However what you promise with your smart DNS service is actually not fulfilled.
Makes the VPN working for RAI too.

Rem.
BTW: I like ACEVPN's promptness in responding to customer issues. Hopefully, you will be effective in finally addressing the Italian situation.
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acevpn
#11 Posted : Friday, May 6, 2016 5:13:30 PM(UTC)
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We just added another VPN server. Can you give that a try? What error do you get with RAI?
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remlord
#12 Posted : Friday, May 6, 2016 6:09:07 PM(UTC)
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I did try with servers 95.XXX and 158.XXX on L2TP protocol. Both servers do not work with RAI and also with Sky sites. The server 185.XX works with Sky sites at least. "The streaming of the content is available in Italy only" that's the kind of message I got from RAI.it. Sky, both sites, equally. I can access to the site but then when try streaming i got the message that I'm actually out of Italy.
I use Safari.
Rem
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gracio
#13 Posted : Saturday, May 7, 2016 7:09:15 AM(UTC)
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Hi AceVpn team,

When do you think Unblock TV on Skygo.it issue will be resolved?

Thanks,
Graziano
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acevpn
#14 Posted : Saturday, May 7, 2016 12:14:52 PM(UTC)
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We are working on it. Please use Italy VPN for now. Both Skygo and Skyonline are working on VPN.
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francesv
#15 Posted : Sunday, May 15, 2016 7:58:00 PM(UTC)
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Italy
Unblocktv still not working with www.sky.it
Tried VPN to no avail.
Will you be solving this issue shortly?
Otherwise after several years I will be canceling subscription.
Please advise
Thanks!
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