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AceVPN on Chromebook - Failed to connect to network 'xxxx' Unknown network error
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rjsb
#1 Posted : Saturday, April 22, 2017 3:21:31 PM(UTC)
rjsb

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Joined: 4/22/2017(UTC)
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I could not establish a VPN connection - here's the procedure I followed:

- opened Chromebook Settings
- selected "OpenVPN/L2TP" option under "Add connection" in "Internet connection" section
- window "Add private network" opens
- added these values:

Server hostname: x.x.x.45 (this is one of the IP's from the UK list)
Service name: xxxx
Provider type: L2TP/IPsec+pre-shared key
Pre-shared key: acevpn
Server CAA certificate: Default
User certificate: None installed
UserName: <as issued by AceVPN>
Password: <as set>
OTP: <left blank>
Group Name: <left blank>

I know the UserName & Password are correct - they work fine when connecting to the same IP using MS Windows.

When I try to connect with these Chromebook settings, there's ~5s delay and then the message:

Network Connection Error
Failed to connect to network 'xxxx':
Unknown network error

Advice please.
Thanks

Edited by user Saturday, April 22, 2017 3:29:06 PM(UTC)  | Reason: Not specified
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acevpn
#2 Posted : Saturday, April 22, 2017 3:29:47 PM(UTC)
Acevpn

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Setting appears correct. Are you able to connect to other servers we have? Is there any firewall or any software that could be interfering with VPN?
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rjsb
#3 Posted : Saturday, April 22, 2017 3:54:23 PM(UTC)
rjsb

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The Chromebook is on the same network as the MS Windows machine - and that connects fine.

The Chromebook is using crouton so can also run Debian - would that interfere with it?

I get the same error connecting to the VPN, whether or not the Debian OS is running.
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acevpn
#4 Posted : Saturday, April 22, 2017 3:58:51 PM(UTC)
Acevpn

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What about OpenVPN? Can you give it a try?
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rjsb
#5 Posted : Saturday, April 22, 2017 4:24:33 PM(UTC)
rjsb

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Using OpenVPN - it tries to connect for about 60s and then comes up with the error
Connect failed

Can you point me to the log file on the Chromebook, to see what's happening?
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acevpn
#6 Posted : Saturday, April 22, 2017 4:39:11 PM(UTC)
Acevpn

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Are you using terminal? Add the following to your config and reconnect. Log will be written to /tmp/acevpn.log

log /tmp/acevpn.log
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rjsb
#7 Posted : Saturday, April 22, 2017 5:28:14 PM(UTC)
rjsb

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> Add the following to your config

What is the path to this config file?
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acevpn
#8 Posted : Saturday, April 22, 2017 5:40:27 PM(UTC)
Acevpn

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Check these locations for log.

chrome://system/netlog

file://var/log/messages
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rjsb
#9 Posted : Saturday, April 22, 2017 6:20:22 PM(UTC)
rjsb

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Here's the chrome://system/netlog record using L2TP/IPsec+pre-shared key to connect to the server x.x.x.199

Near the end I see the error
MS-CHAP authentication failed
Does this help?

2017-04-22T14:03:55.677060-04:00 INFO shill[1195]: [INFO:service.cc(296)] vpn service 9 constructed.
2017-04-22T14:03:55.832169-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:03:55.832205-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:03:55.841529-04:00 INFO shill[1195]: [INFO:service.cc(325)] Connect to service 9: D-Bus RPC
2017-04-22T14:03:55.841549-04:00 INFO shill[1195]: [INFO:vpn_driver.cc(277)] Schedule VPN connect timeout: 60 seconds.
2017-04-22T14:03:55.841565-04:00 INFO shill[1195]: [INFO:service.cc(404)] Service 9: state Idle -> Configuring
2017-04-22T14:03:55.841578-04:00 INFO shill[1195]: [INFO:manager.cc(1489)] Service 9 updated; state: Configuring failure Unknown
2017-04-22T14:03:55.842007-04:00 INFO shill[1195]: [INFO:l2tp_ipsec_driver.cc(241)] L2TP/IPSec VPN process options: --psk_file=/var/run/shill/.org.chromium.Chromium.0kJgvF --remote_host=x.x.x.199 --pppd_plugin=/usr/lib64/shill/shims/shill-pppd-plugin.so --nosystemconfig --user=xxxxxxxx8718
2017-04-22T14:03:55.842059-04:00 INFO shill[1195]: [INFO:rpc_task.cc(38)] RPCTask 9 created.
2017-04-22T14:03:55.842770-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:03:55.842778-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:03:55.852698-04:00 INFO l2tpipsec_vpn[22324]: Using temporary directory /var/run/l2tpipsec_vpn/scoped_dir_pjrbx8
2017-04-22T14:03:55.853559-04:00 INFO l2tpipsec_vpn[22324]: Starting starter
2017-04-22T14:03:55.853874-04:00 INFO l2tpipsec_vpn[22324]: Starter started as pid 22325
2017-04-22T14:03:55.855522-04:00 INFO l2tpipsec_vpn[22324]: ipsec[22325]: Starting strongSwan 5.5.0 IPsec [starter]...
2017-04-22T14:03:55.870817-04:00 INFO charon[22336]: 00[DMN] Starting IKE charon daemon (strongSwan 5.5.0, Linux 3.18.0-13759-g98e7e0e, x86_64)
2017-04-22T14:03:55.878907-04:00 INFO l2tpipsec_vpn[22324]: ipsec[22325]: [0422/140355:ERROR:chaps.cc(130)] C_Initialize - CKR_CANT_LOCK
2017-04-22T14:03:55.880158-04:00 INFO charon[22336]: 00[CFG] loaded PKCS#11 v2.20 library 'crypto_module' (/usr/lib64/libchaps.so)
2017-04-22T14:03:55.880172-04:00 INFO charon[22336]: 00[CFG] Chromium OS: Chaps Client Library v0.1
2017-04-22T14:03:55.880180-04:00 INFO charon[22336]: 00[CFG] uses OS locking functions
2017-04-22T14:03:55.880792-04:00 INFO charon[22336]: 00[CFG] found token in slot 'crypto_module':0 (TPM Slot)
2017-04-22T14:03:55.881081-04:00 INFO charon[22336]: 00[CFG] System TPM Token (Chromium OS: )
2017-04-22T14:03:55.888967-04:00 INFO charon[22336]: 00[CFG] found token in slot 'crypto_module':1 (TPM Slot)
2017-04-22T14:03:55.889317-04:00 INFO charon[22336]: 00[CFG] User TPM Token 0b4350de0ae78265 (Chromium OS: )
2017-04-22T14:03:55.910898-04:00 INFO charon[22336]: 00[CFG] loading ca certificates from '/etc/ipsec.d/cacerts'
2017-04-22T14:03:55.911027-04:00 INFO charon[22336]: 00[LIB] stat() on '/etc/ipsec.d/cacerts/cacert.der' failed: No such file or directory
2017-04-22T14:03:55.911074-04:00 INFO charon[22336]: 00[CFG] loading aa certificates from '/etc/ipsec.d/aacerts'
2017-04-22T14:03:55.911129-04:00 INFO charon[22336]: 00[CFG] loading ocsp signer certificates from '/etc/ipsec.d/ocspcerts'
2017-04-22T14:03:55.911172-04:00 INFO charon[22336]: 00[CFG] loading attribute certificates from '/etc/ipsec.d/acerts'
2017-04-22T14:03:55.911212-04:00 INFO charon[22336]: 00[CFG] loading crls from '/etc/ipsec.d/crls'
2017-04-22T14:03:55.911256-04:00 INFO charon[22336]: 00[CFG] loading secrets from '/etc/ipsec.secrets'
2017-04-22T14:03:55.911324-04:00 INFO charon[22336]: 00[CFG] loaded IKE secret for 192.168.0.132 x.x.x.199
2017-04-22T14:03:55.911587-04:00 INFO charon[22336]: 00[CFG] no threshold configured for systime-fix, disabled
2017-04-22T14:03:55.911714-04:00 INFO charon[22336]: 00[LIB] loaded plugins: charon pkcs11 aes des rc2 sha2 sha1 md5 random nonce x509 revocation constraints pubkey pkcs1 pkcs7 pkcs8 pkcs12 pgp dnskey sshkey pem openssl fips-prf gmp xcbc cmac hmac attr kernel-netlink resolve socket-default socket-dynamic stroke vici updown xauth-generic xauth-pam lookip led unity
2017-04-22T14:03:55.911914-04:00 INFO charon[22336]: 00[LIB] dropped capabilities, running as uid 212, gid 212
2017-04-22T14:03:55.911981-04:00 INFO charon[22336]: 00[JOB] spawning 16 worker threads
2017-04-22T14:03:55.928933-04:00 INFO l2tpipsec_vpn[22324]: ipsec[22325]: charon (22336) started after 60 ms
2017-04-22T14:03:55.929028-04:00 INFO charon[22336]: 06[CFG] received stroke: add connection 'managed'
2017-04-22T14:03:55.929229-04:00 INFO charon[22336]: 06[CFG] added configuration 'managed'
2017-04-22T14:03:55.929398-04:00 INFO charon[22336]: 10[CFG] received stroke: initiate 'managed'
2017-04-22T14:03:55.929637-04:00 INFO charon[22336]: 10[IKE] initiating Main Mode IKE_SA managed[1] to x.x.x.199
2017-04-22T14:03:55.929646-04:00 INFO charon[22336]: 10[IKE] initiating Main Mode IKE_SA managed[1] to x.x.x.199
2017-04-22T14:03:55.929723-04:00 INFO charon[22336]: 10[ENC] generating ID_PROT request 0 [ SA V V V V ]
2017-04-22T14:03:55.929811-04:00 INFO charon[22336]: 10[NET] sending packet: from 192.168.0.132[500] to x.x.x.199[500] (340 bytes)
2017-04-22T14:03:56.019530-04:00 INFO charon[22336]: 16[NET] received packet: from x.x.x.199[500] to 192.168.0.132[500] (136 bytes)
2017-04-22T14:03:56.019708-04:00 INFO charon[22336]: 16[ENC] parsed ID_PROT response 0 [ SA V V V ]
2017-04-22T14:03:56.019781-04:00 INFO charon[22336]: 16[IKE] received XAuth vendor ID
2017-04-22T14:03:56.019841-04:00 INFO charon[22336]: 16[IKE] received DPD vendor ID
2017-04-22T14:03:56.019904-04:00 INFO charon[22336]: 16[IKE] received NAT-T (RFC 3947) vendor ID
2017-04-22T14:03:56.020555-04:00 INFO charon[22336]: 16[ENC] generating ID_PROT request 0 [ KE No NAT-D NAT-D ]
2017-04-22T14:03:56.020688-04:00 INFO charon[22336]: 16[NET] sending packet: from 192.168.0.132[500] to x.x.x.199[500] (204 bytes)
2017-04-22T14:03:56.068515-04:00 INFO charon[22336]: 13[NET] received packet: from x.x.x.199[500] to 192.168.0.132[500] (204 bytes)
2017-04-22T14:03:56.068672-04:00 INFO charon[22336]: 13[ENC] parsed ID_PROT response 0 [ KE No NAT-D NAT-D ]
2017-04-22T14:03:56.069342-04:00 INFO charon[22336]: 13[IKE] local host is behind NAT, sending keep alives
2017-04-22T14:03:56.069429-04:00 INFO charon[22336]: 13[IKE] remote host is behind NAT
2017-04-22T14:03:56.069659-04:00 INFO charon[22336]: 13[ENC] generating ID_PROT request 0 [ ID HASH ]
2017-04-22T14:03:56.069829-04:00 INFO charon[22336]: 13[NET] sending packet: from 192.168.0.132[4500] to x.x.x.199[4500] (92 bytes)
2017-04-22T14:03:56.115243-04:00 INFO charon[22336]: 10[NET] received packet: from x.x.x.199[4500] to 192.168.0.132[4500] (92 bytes)
2017-04-22T14:03:56.115355-04:00 INFO charon[22336]: 10[ENC] parsed ID_PROT response 0 [ ID HASH ]
2017-04-22T14:03:56.115577-04:00 INFO charon[22336]: 10[IKE] IKE_SA managed[1] established between 192.168.0.132[192.168.0.132]...x.x.x.199[x.x.x.199]
2017-04-22T14:03:56.115606-04:00 INFO charon[22336]: 10[IKE] IKE_SA managed[1] established between 192.168.0.132[192.168.0.132]...x.x.x.199[x.x.x.199]
2017-04-22T14:03:56.115685-04:00 INFO charon[22336]: 10[IKE] scheduling reauthentication in 10141s
2017-04-22T14:03:56.115839-04:00 INFO charon[22336]: 10[IKE] maximum IKE_SA lifetime 10681s
2017-04-22T14:03:56.116503-04:00 INFO charon[22336]: 10[ENC] generating QUICK_MODE request 2459107190 [ HASH SA No ID ID NAT-OA NAT-OA ]
2017-04-22T14:03:56.116699-04:00 INFO charon[22336]: 10[NET] sending packet: from 192.168.0.132[4500] to x.x.x.199[4500] (364 bytes)
2017-04-22T14:03:56.167290-04:00 INFO charon[22336]: 08[NET] received packet: from x.x.x.199[4500] to 192.168.0.132[4500] (204 bytes)
2017-04-22T14:03:56.167529-04:00 INFO charon[22336]: 08[ENC] parsed QUICK_MODE response 2459107190 [ HASH SA No ID ID NAT-OA NAT-OA ]
2017-04-22T14:03:56.169694-04:00 INFO charon[22336]: 08[IKE] CHILD_SA managed{1} established with SPIs c904854c_i c62ef73d_o and TS 192.168.0.132/32[udp/l2tp] === x.x.x.199/32[udp/l2tp]
2017-04-22T14:03:56.169720-04:00 INFO charon[22336]: 08[IKE] CHILD_SA managed{1} established with SPIs c904854c_i c62ef73d_o and TS 192.168.0.132/32[udp/l2tp] === x.x.x.199/32[udp/l2tp]
2017-04-22T14:03:56.177523-04:00 INFO charon[22336]: 08[ENC] generating QUICK_MODE request 2459107190 [ HASH ]
2017-04-22T14:03:56.177697-04:00 INFO charon[22336]: 08[NET] sending packet: from 192.168.0.132[4500] to x.x.x.199[4500] (76 bytes)
2017-04-22T14:03:56.929331-04:00 INFO l2tpipsec_vpn[22324]: IPsec connection now up
2017-04-22T14:03:56.932448-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: setsockopt recvref[22]: Protocol not available
2017-04-22T14:03:56.932501-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: This binary does not support kernel L2TP.
2017-04-22T14:03:56.932685-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: xl2tpd version xl2tpd-1.3.0 started on localhost PID:22358
2017-04-22T14:03:56.932715-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Written by Mark Spencer, Copyright (C) 1998, Adtran, Inc.
2017-04-22T14:03:56.932741-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Forked by Scott Balmos and David Stipp, (C) 2001
2017-04-22T14:03:56.932874-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Inherited by Jeff McAdams, (C) 2002
2017-04-22T14:03:56.932905-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Forked again by Xelerance (www.xelerance.com) (C) 2006
2017-04-22T14:03:56.932931-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Listening on IP address 0.0.0.0, port 1701
2017-04-22T14:03:56.932955-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Connecting to host x.x.x.199, port 1701
2017-04-22T14:03:58.976938-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Connection established to x.x.x.199, 1701. Local: 3803, Remote: 16876 (ref=0/0).
2017-04-22T14:03:58.976992-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Calling on tunnel 3803
2017-04-22T14:03:58.977162-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: check_control: Received out of order control packet on tunnel 16876 (got 0, expected 1)
2017-04-22T14:03:58.977217-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: handle_packet: bad control packet!
2017-04-22T14:03:58.979707-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: check_control: Received out of order control packet on tunnel 16876 (got 0, expected 1)
2017-04-22T14:03:58.979812-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: handle_packet: bad control packet!
2017-04-22T14:03:59.025011-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: Call established with x.x.x.199, Local: 47483, Remote: 50462, Serial: 1 (ref=0/0)
2017-04-22T14:03:59.025909-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: start_pppd: I'm running:
2017-04-22T14:03:59.025947-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "/usr/sbin/pppd"
2017-04-22T14:03:59.025970-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "passive"
2017-04-22T14:03:59.025991-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "nodetach"
2017-04-22T14:03:59.026012-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: ":"
2017-04-22T14:03:59.026033-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "auth"
2017-04-22T14:03:59.026054-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "require-chap"
2017-04-22T14:03:59.026075-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "name"
2017-04-22T14:03:59.026196-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "xxxxxxxx8718"
2017-04-22T14:03:59.026226-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "file"
2017-04-22T14:03:59.026247-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "/var/run/l2tpipsec_vpn/scoped_dir_pjrbx8/pppd.conf"
2017-04-22T14:03:59.026267-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "ipparam"
2017-04-22T14:03:59.026288-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "x.x.x.199"
2017-04-22T14:03:59.026308-04:00 INFO l2tpipsec_vpn[22324]: xl2tpd[22358]: "/dev/pts/1"
2017-04-22T14:03:59.039628-04:00 WARNING pppd[22363]: Warning: plugin /usr/lib64/shill/shims/shill-pppd-plugin.so has no version information
2017-04-22T14:03:59.039658-04:00 INFO pppd[22363]: Plugin /usr/lib64/shill/shims/shill-pppd-plugin.so loaded.
2017-04-22T14:03:59.039797-04:00 INFO l2tpipsec_vpn[22324]: pppd: Warning: plugin /usr/lib64/shill/shims/shill-pppd-plugin.so has no version information
2017-04-22T14:03:59.039811-04:00 INFO pppd[22363]: [INFO:ppp.cc(79)] PPP started.
2017-04-22T14:03:59.039844-04:00 INFO l2tpipsec_vpn[22324]: pppd: Plugin /usr/lib64/shill/shims/shill-pppd-plugin.so loaded.
2017-04-22T14:03:59.040338-04:00 NOTICE pppd[22363]: pppd 2.4.6 started by root, uid 0
2017-04-22T14:03:59.041943-04:00 INFO pppd[22363]: Using interface ppp0
2017-04-22T14:03:59.042156-04:00 INFO l2tpipsec_vpn[22324]: L2TP connection now up
2017-04-22T14:03:59.042227-04:00 INFO l2tpipsec_vpn[22324]: pppd: Using interface ppp0
2017-04-22T14:03:59.042441-04:00 ERR shill[1195]: [ERROR:l2tp_ipsec_driver.cc(152)] Not implemented reached in virtual bool shill::L2TPIPSecDriver::ClaimInterface(const string &, int)
2017-04-22T14:03:59.042626-04:00 NOTICE pppd[22363]: Connect: ppp0 <--> /dev/pts/1
2017-04-22T14:03:59.042770-04:00 INFO l2tpipsec_vpn[22324]: pppd: Connect: ppp0 <--> /dev/pts/1
2017-04-22T14:03:59.042849-04:00 INFO pppd[22363]: [INFO:ppp.cc(83)] GetSecret
2017-04-22T14:03:59.046501-04:00 INFO pppd[22363]: [INFO:ppp.cc(168)] Task proxy created: :1.8 - /task/9
2017-04-22T14:03:59.046722-04:00 INFO pppd[22363]: [INFO:task_proxy.cc(46)] GetSecret
2017-04-22T14:03:59.047345-04:00 INFO shill[1195]: [INFO:l2tp_ipsec_driver.cc(426)] Login requested.
2017-04-22T14:03:59.048766-04:00 INFO pppd[22363]: [INFO:ppp.cc(177)] Task proxy destroyed.
2017-04-22T14:03:59.093146-04:00 INFO pppd[22363]: [INFO:ppp.cc(93)] OnAuthenticateStart
2017-04-22T14:03:59.093826-04:00 INFO pppd[22363]: [INFO:ppp.cc(168)] Task proxy created: :1.8 - /task/9
2017-04-22T14:03:59.093841-04:00 INFO pppd[22363]: [INFO:task_proxy.cc(36)] Notify(authenticating, argcount: 0)
2017-04-22T14:03:59.094070-04:00 INFO shill[1195]: [INFO:l2tp_ipsec_driver.cc(445)] IP configuration received: authenticating
2017-04-22T14:03:59.094232-04:00 INFO pppd[22363]: [INFO:ppp.cc(177)] Task proxy destroyed.
2017-04-22T14:03:59.119598-04:00 INFO pppd[22363]: [INFO:ppp.cc(83)] GetSecret
2017-04-22T14:03:59.120834-04:00 INFO pppd[22363]: [INFO:ppp.cc(168)] Task proxy created: :1.8 - /task/9
2017-04-22T14:03:59.120866-04:00 INFO pppd[22363]: [INFO:task_proxy.cc(46)] GetSecret
2017-04-22T14:03:59.121380-04:00 INFO shill[1195]: [INFO:l2tp_ipsec_driver.cc(426)] Login requested.
2017-04-22T14:03:59.121920-04:00 INFO pppd[22363]: [INFO:ppp.cc(177)] Task proxy destroyed.
2017-04-22T14:03:59.170347-04:00 ERR pppd[22363]: MS-CHAP authentication failed: Access denied
2017-04-22T14:03:59.170387-04:00 ERR pppd[22363]: CHAP authentication failed
2017-04-22T14:03:59.170549-04:00 INFO l2tpipsec_vpn[22324]: pppd: MS-CHAP authentication failed: Access denied
2017-04-22T14:03:59.170607-04:00 ERR l2tpipsec_vpn[22324]: PPP authentication failed
2017-04-22T14:03:59.170642-04:00 INFO l2tpipsec_vpn[22324]: Shutting down L2TP
2017-04-22T14:03:59.171074-04:00 NOTICE pppd[22363]: Modem hangup
2017-04-22T14:03:59.171187-04:00 INFO pppd[22363]: [INFO:ppp.cc(144)] OnDisconnect
2017-04-22T14:03:59.171240-04:00 INFO charon[22336]: 00[DMN] signal of type SIGINT received. Shutting down
2017-04-22T14:03:59.171511-04:00 INFO charon[22336]: 00[IKE] deleting IKE_SA managed[1] between 192.168.0.132[192.168.0.132]...x.x.x.199[x.x.x.199]
2017-04-22T14:03:59.171538-04:00 INFO charon[22336]: 00[IKE] deleting IKE_SA managed[1] between 192.168.0.132[192.168.0.132]...x.x.x.199[x.x.x.199]
2017-04-22T14:03:59.171595-04:00 INFO charon[22336]: 00[IKE] sending DELETE for IKE_SA managed[1]
2017-04-22T14:03:59.172847-04:00 INFO pppd[22363]: [INFO:ppp.cc(168)] Task proxy created: :1.8 - /task/9
2017-04-22T14:03:59.172892-04:00 INFO pppd[22363]: [INFO:task_proxy.cc(36)] Notify(disconnect, argcount: 0)
2017-04-22T14:03:59.173520-04:00 INFO shill[1195]: [INFO:l2tp_ipsec_driver.cc(445)] IP configuration received: disconnect
2017-04-22T14:03:59.173635-04:00 INFO shill[1195]: [INFO:service.cc(404)] Service 9: state Configuring -> Failure
2017-04-22T14:03:59.173660-04:00 INFO shill[1195]: [INFO:service.cc(990)] Noting an unexpected failure to connect.
2017-04-22T14:03:59.173712-04:00 INFO shill[1195]: [INFO:manager.cc(1489)] Service 9 updated; state: Failure failure Unknown
2017-04-22T14:03:59.174614-04:00 INFO shill[1195]: [INFO:rpc_task.cc(42)] RPCTask 9 destroyed.
2017-04-22T14:03:59.174638-04:00 INFO l2tpipsec_vpn[22324]: Caught signal 15
2017-04-22T14:03:59.175391-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:03:59.175435-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:03:59.176296-04:00 INFO pppd[22363]: [INFO:ppp.cc(177)] Task proxy destroyed.
2017-04-22T14:03:59.176417-04:00 NOTICE pppd[22363]: Connection terminated.
2017-04-22T14:03:59.177307-04:00 INFO charon[22336]: 03[KNL] interface ppp0 deleted
2017-04-22T14:03:59.181268-04:00 INFO charon[22336]: 00[ENC] generating INFORMATIONAL_V1 request 2545640022 [ HASH D ]
2017-04-22T14:03:59.181468-04:00 INFO charon[22336]: 00[NET] sending packet: from 192.168.0.132[4500] to x.x.x.199[4500] (108 bytes)
2017-04-22T14:03:59.187447-04:00 INFO pppd[22363]: [INFO:ppp.cc(144)] OnDisconnect
2017-04-22T14:03:59.189565-04:00 INFO pppd[22363]: [INFO:ppp.cc(168)] Task proxy created: :1.8 - /task/9
2017-04-22T14:03:59.189609-04:00 INFO pppd[22363]: [INFO:task_proxy.cc(36)] Notify(disconnect, argcount: 0)
2017-04-22T14:03:59.189941-04:00 ERR l2tpipsec_vpn[22324]: Unable to send signal to 22325: No such process
2017-04-22T14:03:59.190155-04:00 ERR l2tpipsec_vpn[22324]: Unable to send signal to 22336: No such process
2017-04-22T14:03:59.190226-04:00 INFO l2tpipsec_vpn[22324]: pppd: CHAP authentication failed
2017-04-22T14:03:59.190261-04:00 ERR l2tpipsec_vpn[22324]: PPP authentication failed
2017-04-22T14:03:59.190289-04:00 INFO l2tpipsec_vpn[22324]: Shutting down L2TP
2017-04-22T14:03:59.190464-04:00 INFO l2tpipsec_vpn[22324]: Shutting down...
2017-04-22T14:03:59.190496-04:00 INFO l2tpipsec_vpn[22324]: Shutting down L2TP

Edited by user Saturday, April 22, 2017 9:03:51 PM(UTC)  | Reason: Not specified
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rjsb
#10 Posted : Saturday, April 22, 2017 6:28:17 PM(UTC)
rjsb

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and here's the chrome://system/netlog using OpenVPN connection

2017-04-22T14:23:07.718540-04:00 INFO shill[1195]: [INFO:service.cc(296)] vpn service 10 constructed.
2017-04-22T14:23:07.874995-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:23:07.875030-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:23:07.888513-04:00 INFO shill[1195]: [INFO:service.cc(325)] Connect to service 10: D-Bus RPC
2017-04-22T14:23:07.888541-04:00 INFO shill[1195]: [INFO:vpn_driver.cc(277)] Schedule VPN connect timeout: 60 seconds.
2017-04-22T14:23:07.888564-04:00 INFO shill[1195]: [INFO:service.cc(404)] Service 10: state Idle -> Configuring
2017-04-22T14:23:07.888584-04:00 INFO shill[1195]: [INFO:manager.cc(1489)] Service 10 updated; state: Configuring failure Unknown
2017-04-22T14:23:07.889912-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:23:07.889936-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:23:07.890455-04:00 INFO shill[1195]: [INFO:device.cc(240)] Device created: tun5 index 15
2017-04-22T14:23:07.890615-04:00 INFO shill[1195]: [INFO:rpc_task.cc(38)] RPCTask 10 created.
2017-04-22T14:23:07.890774-04:00 INFO shill[1195]: [INFO:openvpn_driver.cc(325)] OpenVPN process options: client,tls-client,remote x.x.x.199,nobind,persist-key,persist-tun,dev tun5,dev-type tun,syslog,ca /etc/ssl/certs/ca-certificates.crt,auth-user-pass,remote-cert-tls server,management 127.0.0.1 58013,management-client,management-hold,management-query-passwords,setenv SHILL_TASK_SERVICE :1.8,setenv SHILL_TASK_SERVICE :1.8,setenv SHILL_TASK_PATH /task/10,script-security 2,up /usr/lib64/shill/shims/openvpn-script,up-restart,route-noexec,ifconfig-noexec,user openvpn,group openvpn
2017-04-22T14:23:07.897700-04:00 NOTICE openvpn[29236]: OpenVPN 2.3.2 x86_64-cros-linux-gnu [SSL (OpenSSL)] [LZO] [EPOLL] [PKCS11] [eurephia] [MH] [IPv6] built on Apr 5 2017
2017-04-22T14:23:07.897966-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(230)] >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
2017-04-22T14:23:07.897982-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(409)] Client waiting for hold release.
2017-04-22T14:23:07.897991-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(158)] Releasing hold.
2017-04-22T14:23:07.899698-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(421)] SUCCESS: real-time state notification set to ON
2017-04-22T14:23:07.939246-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(421)] SUCCESS: hold release succeeded
2017-04-22T14:23:07.939264-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(240)] Processing need-password message.
2017-04-22T14:23:07.939275-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(323)] Perform authentication: Auth
2017-04-22T14:23:07.939412-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(421)] SUCCESS: 'Auth' username entered, but not yet verified
2017-04-22T14:23:07.939423-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(421)] SUCCESS: 'Auth' password entered, but not yet verified
2017-04-22T14:23:07.939455-04:00 WARNING openvpn[29236]: NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
2017-04-22T14:23:07.951157-04:00 NOTICE openvpn[29236]: NOTE: UID/GID downgrade will be delayed because of --client, --pull, or --up-delay
2017-04-22T14:23:07.951172-04:00 NOTICE openvpn[29236]: UDPv4 link local: [undef]
2017-04-22T14:23:07.951182-04:00 NOTICE openvpn[29236]: UDPv4 link remote: [AF_INET]x.x.x.199:1194
2017-04-22T14:23:07.979226-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(390)] OpenVPN state: WAIT
2017-04-22T14:24:07.805161-04:00 ERR openvpn[29236]: TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2017-04-22T14:24:07.805181-04:00 ERR openvpn[29236]: TLS Error: TLS handshake failed
2017-04-22T14:24:07.805278-04:00 NOTICE openvpn[29236]: SIGUSR1[soft,tls-error] received, process restarting
2017-04-22T14:24:07.805454-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(390)] OpenVPN state: RECONNECTING
2017-04-22T14:24:07.805472-04:00 INFO shill[1195]: [INFO:openvpn_driver.cc(966)] OnReconnecting(2)
2017-04-22T14:24:07.805485-04:00 INFO shill[1195]: [INFO:vpn_driver.cc(277)] Schedule VPN connect timeout: 20 seconds.
2017-04-22T14:24:07.805610-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(409)] Client waiting for hold release.
2017-04-22T14:24:07.805619-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(158)] Releasing hold.
2017-04-22T14:24:07.805716-04:00 WARNING openvpn[29236]: NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
2017-04-22T14:24:07.805733-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(421)] SUCCESS: hold release succeeded
2017-04-22T14:24:07.805814-04:00 NOTICE openvpn[29236]: UDPv4 link local: [undef]
2017-04-22T14:24:07.805824-04:00 NOTICE openvpn[29236]: UDPv4 link remote: [AF_INET]x.x.x.199:1194
2017-04-22T14:24:07.845328-04:00 INFO shill[1195]: [INFO:openvpn_management_server.cc(390)] OpenVPN state: WAIT
2017-04-22T14:24:27.807397-04:00 INFO shill[1195]: [INFO:vpn_driver.cc(297)] VPN connect timeout.
2017-04-22T14:24:27.807603-04:00 INFO shill[1195]: [INFO:rpc_task.cc(42)] RPCTask 10 destroyed.
2017-04-22T14:24:27.807733-04:00 INFO shill[1195]: [INFO:device.cc(1902)] Already in desired enable state.
2017-04-22T14:24:27.807750-04:00 INFO shill[1195]: [INFO:device.cc(245)] Device destructed: tun5 index 15
2017-04-22T14:24:27.807956-04:00 INFO shill[1195]: [INFO:service.cc(404)] Service 10: state Configuring -> Failure
2017-04-22T14:24:27.807972-04:00 INFO shill[1195]: [INFO:service.cc(990)] Noting an unexpected failure to connect.
2017-04-22T14:24:27.808003-04:00 INFO shill[1195]: [INFO:manager.cc(1489)] Service 10 updated; state: Failure failure connect-failed
2017-04-22T14:24:27.808835-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 2 (no endpoints)
2017-04-22T14:24:27.808851-04:00 INFO shill[1195]: [INFO:service.cc(318)] Suppressed autoconnect to service 0 (no endpoints)
2017-04-22T14:24:27.809350-04:00 NOTICE openvpn[29236]: SIGTERM[hard,management-exit] received, process exiting

Edited by user Saturday, April 22, 2017 9:06:25 PM(UTC)  | Reason: Not specified
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acevpn
#11 Posted : Saturday, April 22, 2017 9:08:31 PM(UTC)
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L2TP - Can you make sure you don't have an extra space at the end of password?

OpenVPN - Try connecting to 443 port. 1194 port require tls-auth. You can grab the static key from 1194 config.

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rjsb
#12 Posted : Saturday, April 22, 2017 10:01:27 PM(UTC)
rjsb

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> L2TP - Can you make sure you don't have an extra space at the end of password?

There's no space at the end

> OpenVPN - Try connecting to 443 port. 1194 port require tls-auth. You can grab the static key from 1194 config.

Please explain:
- with the Chromebook interface, how do I set the port number
- what is the 1194 config ?

Thanks
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acevpn
#13 Posted : Sunday, April 23, 2017 1:56:12 AM(UTC)
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OpenVPN - Does it accept x.x.x.x:443 format? We have OpenVPN servers running on port 53, 80, 443, 1109, 1194 and 8292. They offer varied encryption ciphers and settings are also bit different. The files can be downloaded from your account area. If you have trouble finding them, send an email to support (at) acevpn.com referring this thread.

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acevpn
#14 Posted : Sunday, April 23, 2017 1:58:04 AM(UTC)
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Your L2TP settings appear correct. Can you try with a different IP / server?
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acevpn
#15 Posted : Sunday, April 23, 2017 2:14:11 AM(UTC)
Acevpn

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If you are running Debian, run the following as su to install openvpn v2.4.1. OpenVPN server running on port 1109 uses Elliptic curve cryptography and requires v2.4 or higher.

Code:

echo "deb http://build.openvpn.net/debian/openvpn/release/2.4 jessie main" >> /etc/apt/sources.list
wget -O - https://swupdate.openvpn.net/repos/repo-public.gpg|apt-key add -
apt-get update
apt-get install openvpn



Download / extract OpenVPN config files from your account area to /etc/openvpn folder

Code:

# run openvpn
/usr/sbin/openvpn --cd /etc/openvpn --config /etc/openvpn/acevpn-ultimate-udp-faster-1109-US.conf



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